Privacy Policy | Parkdale Remedial Massage

Our commitment to your privacy

At Parkdale Remedial Massage, we are committed to protecting the privacy of our clients. As a healthcare provider, we handle "sensitive information" (health data) and comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

The information we collect

To provide safe and effective remedial massage treatment, we collect:

Personal details: Name, date of birth, contact details, and emergency contact information.
Sensitive health information: Medical history, current medications, injury details, and treatment notes.
Clinical records: Results from physical assessments (range of motion, postural analysis) and details of treatments provided.

Why we collect this information

We collect and hold your information to:

Provide appropriate remedial massage treatments tailored to your needs.
Maintain accurate clinical records as required by professional associations and Australian law.
Process health fund claims and billing.
Contact you regarding your appointments or treatment plan.

How we store your data

Your data is stored digitally using Cliniko, a secure practice management software.

Security: Cliniko uses industry-standard encryption and high-level security protocols.
Location: All data is stored on secure servers located within Australia to comply with local privacy regulations.
Access control: Only your treating therapist has access to your clinical files.

Disclosure of information

We will not disclose your information to third parties (such as your GP or insurance provider) without your explicit consent, unless:

It is required by law.
There is a serious and imminent threat to your life or health.

Your rights

You have the right to:

Access: Request a copy of your clinical records at any time.
Correction: Ask us to update or correct any information that is inaccurate.
Complaints: If you have concerns about how your data is handled, please contact us directly at parkdaleremedialmassage@gmail.com.